The Australian Privacy Principles (Principles) contained in the Privacy Act 1988 (Privacy Act). The Principles are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is managed. Fair Water Bills is bound by this regulatory framework to undertake its business operations.
Personal information is, generally, information or an opinion relating to an individual, which can be used to identify that individual. Fair Water Bills may also handle information about companies and other persons in the ways described here.
Account utility information, digital utility and meter data is secure and confidential. Fair Water Bills and our service providers must adhere to tight Privacy controls and compliance with the Privacy Act Cth. (1988) and the Australian Privacy Principle
Fair Water Bills collects personal information in our business dealings with customers, employees, suppliers and other individuals. This information is collected through personal contact, records of communications and third parties including public sources. This is further defined in the section ‘Collection of personal information’ below.
We protect the security of any personal information acquired and destroy or de-identify that information when no longer needed. You may be entitled to access and correct your personal information that we hold in certain circumstances. This is further defined in the section ‘Accessing and correcting your personal information’ below.
You can contact us (details below) with any queries or concerns about privacy. Or as required you may be able to raise your concerns with an external body. This is further defined in the section ‘Complaints about an interference with privacy’ below.
Fair Water Bills collects specific personal information in various circumstances, such as when you contact or engage with us.
The types of personal information that we collect may include information about:
The types of personal information (including historical information) we collect for account management include your name, contact details, identification information, organisation, positions held, information in forms you submit, payment details and enquiry/complaint details. We also collect metering data and personal information about your interactions and transactions with us, including any contact we have with you by telephone, email or online.
We may collect your health information or organisational affiliation to determine your eligibility for specific discounts, services or treatment (e.g. concessions, life support or hardship). We will confirm that you have consented prior to collecting, using or disclosing your sensitive information, unless the collection of the information is required or authorised by law. Sensitive information is information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or afﬁliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record, genetics, biometrics or health.
This information is collected in a variety of ways, including by way of personal contact such as business activities and events. Also mail, telephone, email and online. Except where indicated our websites do not provide systems for secure transmission across the internet. We may monitor and record your communications with us (including email and telephone).
We may also collect and use personal information available from other public sources such as telephone listings, and from other third-party sources including where it is necessary to identify customers. For example, builders and real estate agents may provide details of new occupants and tenants who are using water utilities.
For our normal business dealings, Fair Water Bills may use or disclose personal information for the following purposes
We may not be able to do these things without your personal information. In order for us to provide our services, communicate with you or deal with your enquiries.
We may also use and disclose your personal information in connection with acquisitions or potential acquisitions of our business.
We also use your personal information to promote and market products and services to you, including through telephone and electronic methods such as email, SMS, websites and mobile apps. This is to keep you informed of products, services and special offers and may continue after you cease to acquire services from us.
If you do not wish us to contact you to promote and market products, services and special offers (whether it be through electronic methods or otherwise), and no longer wish to receive any such communications, please call 1300 324 701.
We may exchange personal information with:
We understand that your personal information may change frequently with changes of address and any personal circumstances. You can help us to ensure that your personal information we hold about you is accurate and up-to-date. Please contact us promptly by a method set out in Section 7 of this Policy to inform us of any changes to that may occur to your personal information.
We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers. We have implemented a range of measures to protect the security of that personal information. We are also required by law to take reasonable steps to destroy or de-identify personal information when no longer needed for any permitted purpose in our day to day business operations.
Under the Principles, you may have the right to obtain access to personal information which Fair Water Bills holds about you and to advise us of any perceived inaccuracy. We will consider any recommendation by you to change or correct information and advise you of the action taken.
You may also request to access your personal information by contacting us by a method set out in Section 7 of this Policy. Depending upon the personal information you seek, you may be asked:
Please note that in circumstances prescribed by the Privacy Act, you may be refused access to or correction of your personal information (for example, if providing access would be unlawful or would have an unreasonable impact upon the privacy of other individuals). In these circumstances we are required to provide you our reasons and if you request, make a note of your requested correction with the relevant information.
You can contact Fair Water Bills about a privacy-related issue by phone, post or by emailing us.
1300 324 701
Mon to Fri – 8:30AM to 5:30PM AEST
PO Box 100
Helensvale, QLD 4212
“We own a flat in an older building and rent it out. Every owner is responsible for paying a portion of the water bill. It was surprising to find out that another unit, which was rented out, was actually operating a commercial laundry! We swapped to Fair Water Meters and our tenant is so grateful … we passed on the savings by reducing his rent as it was the right thing to do.”
“Sharing the bill when dining out can be fraught with danger. Sharing your water bill with your fellow apartment residents can be positively expensive! After switching to Fair Water Meters we discovered that one our fellow residents was running a day spa business from their apartment and we were subsidising them!”.
“We had a slow leak we didn’t know about in one of our units. It must have been there for years until Fair Water Meters were installed – their smart meters detected the leak in the first month and they texted us with the alert. Already they’re saving us money.”