The information you provide to us is collected to enhance your use of our website (‘the site’), to improve it, and to keep you informed of relevant upcoming events and our activities. It is also collected to allow us to provide the functions and services offered on the site. We will collect personal information directly from you where required, which may include your name, email address and phone number. We may also collect personal information passively through our website.
FWM uses a third party billing company, Utilibill to provide our billing service to you. To facilitate this service, they are given your personal information, including contact details and address. FWM will also record information to perform statistical reporting and to comply with legal and regulatory requirements. This information will not be used for any other purpose and your privacy will be protected.
If you wish to access your personal information held by us, you may contact us to see what it is and if it is up to date. This will be subject to any exemptions allowed under the Privacy Act. There is generally no cost for accessing the personal information we hold about you, unless the request is complex or resource intensive. If there is a charge, it will be reasonable and we will let you know what it is going to be so that you can agree to it before we go ahead.
All reasonable steps are taken by us to ensure that your personal information held by us is accurate, complete and up to date. If you believe that any of your personal information is inaccurate, please contact us and we will take all reasonable steps to correct it.
We will only collect, store, use or disseminate information that personally identifies you as set out in this Privacy Statement unless we are required to protect our rights or property (or those of any third party), or to avoid injury to any person, by law. By your use of the site you consent to the collection, storage, use and dissemination of your personal information in accordance with this Privacy Statement and as otherwise permitted under the Privacy Act.
We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed due to the nature of the internet. These measures are designed to assist in your personal information not being accessed by unauthorised personnel, lost or misused. If you reasonably believe that there has been an unauthorised use or disclosure of your personal information please contact us.
By your use of the site you consent to the collection, storage, use and dissemination of your personal information in accordance with this Privacy Statement and as otherwise permitted under the Privacy Act.
“We own a flat in an older building and rent it out. Every owner is responsible for paying a portion of the water bill. It was surprising to find out that another unit, which was rented out, was actually operating a commercial laundry! We swapped to Fair Water Meters and our tenant is so grateful … we passed on the savings by reducing his rent as it was the right thing to do.”
“Sharing the bill when dining out can be fraught with danger. Sharing your water bill with your fellow apartment residents can be positively expensive! After switching to Fair Water Meters we discovered that one our fellow residents was running a day spa business from their apartment and we were subsidising them!”.
“We had a slow leak we didn’t know about in one of our units. It must have been there for years until Fair Water Meters were installed – their smart meters detected the leak in the first month and they texted us with the alert. Already they’re saving us money.”